Foxo, a renowned player in secure clinical communication and collaboration, has unveiled an innovative patient-facing module aimed at elevating the patient journey through secure patient engagement.
Elevating Patient Experience with Secure Engagement
The newly launched module places the power of interaction in the hands of patients, empowering them to seamlessly connect with healthcare providers. Patients can effortlessly request files and imaging, modify appointments, circumvent phone queues, and access crucial clinical information. This advancement promises an enhanced patient experience, amplifying convenience and accessibility.
The core of modern healthcare philosophy is shifting towards patient-centered care, where patients are not just passive recipients but active participants in their own health management. Enabling patients to seamlessly connect with healthcare providers empowers them to take charge of their health journeys, fostering a sense of involvement and ownership.
By granting patients the ability to request files, imaging, and make appointment modifications directly, the module eliminates the hassles of traditional communication methods. Patients no longer need to navigate through convoluted phone systems, wait on hold, or rely on external channels for information exchange. This direct line of communication ensures that patients’ queries and needs are promptly addressed, leading to faster and more efficient healthcare interactions.
Streamlined Operations and Enhanced Communication
Moreover, the introduction of this module offers significant operational advantages. By enabling patients to engage directly, the strain on administration teams and busy phone lines is alleviated. The module paves the way for a versatile multi-channel call center, amplifying communication capabilities.
Synergy with Microsoft Teams
An impressive integration with Foxo’s latest Microsoft Teams app edition further underscores this release. Patients can now engage with the Microsoft Teams ecosystem seamlessly, without necessitating a Microsoft account. This integration ensures that clinicians can maintain a level of separation from the often bustling stream of patient communications, intervening only when patient conversations escalate.
In the words of Luke Fletcher, Foxo’s CEO and co-founder, “Healthcare’s evolution demands a proactive adoption of innovative solutions that amplify patient engagement and introduce a unified communication paradigm.” He further added, “The patient-facing module launch empowers healthcare establishments to offer extraordinary patient experiences while optimizing operational workflows. By seamlessly intertwining with Microsoft Teams, Foxo furnishes a comprehensive and secure platform that modernizes patient-provider interactions.”
This innovation brings forth a myriad of benefits for both healthcare providers and patients. For providers, the advantages encompass elevated service delivery through enriched communication channels, swift information and file sharing, elimination of dependency on personal emails, phones, and faxes, and automated responses to expedite patient inquiries resolution.
For patients, the module spells out hassle-free appointment scheduling and cancellation, bypassing the conventional phone queues, real-time sharing of files and chat capabilities, or the alternative of leaving messages at their convenience. Swift access to vital information is also a key highlight.
Foxo has launched a patient-facing module that revolutionizes secure patient engagement by allowing patients to interact with healthcare providers, request files, make appointments, and access clinical information. This enhances patient experience, while also streamlining operations for healthcare organizations. The integration with Microsoft Teams further enhances communication, enabling clinicians to engage when necessary. This innovation brings benefits like improved service delivery, rapid information sharing, and enhanced patient convenience.
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