Tel Aviv Sourasky Medical Center has made history as the first hospital worldwide to seamlessly integrate an AI chatbot into its triage process. Collaborating with Israeli startup Kahun, this innovative clinical-intake tool is set to transform the emergency department’s workflow at Sourasky, Israel’s largest acute care facility with an impressive 1.8 million annual patient visits.
Improved Patient Communication
Kahun, headquartered in Tel Aviv, introduced the ChatGPT chatbot to its existing AI framework earlier this year. Departing from the previous method of conducting a three-minute written Q&A with patients, the chatbot empowers patients to communicate using natural language, resulting in clearer symptom explanations.
Enhancing Diagnostic Insights
The AI system then compiles the patient’s responses and provides doctors with a comprehensive summary of the patient’s condition, serving as a pre-visit reference point for treatment strategies. Kahun’s innovative approach enhances physicians’ ability to assess conditions, propose diagnoses, and recommend subsequent steps in patient care.
Addressing Staff Burnout
Prof. David Seltzer, VP of Emergency Medicine at Sourasky, emphasized the transformative impact of AI integration in tackling medical staff burnout. By entrusting AI to handle tasks that don’t require human intervention, medical staff can focus on critical operations, ultimately elevating the quality of patient care.
Harnessing Comprehensive Data
Kahun’s efficacy lies in its robust proprietary database, housing over 30 million meticulously curated “evidence-based medical insights.” This treasure trove of knowledge forms the foundation of AI-driven pre-visit clinical insights that mitigate medical staff burnout.
Advancing Patient Care with AI Triage
Michal Tzuchman-Katz, Co-founder and CEO of Kahun, expressed excitement about revolutionizing Israel’s largest acute-care facility with AI-driven triage. The integration of AI promises to enhance the patient experience and amplify medical staff’s capacity to deliver exceptional care.
Tel Aviv Sourasky Medical Center’s pioneering integration of an AI chatbot into its triage process signifies a transformative shift in healthcare delivery. In partnership with Kahun, this initiative empowers medical staff, harnesses natural language for patient communication, and ushers in a new era of AI-assisted diagnostics and care recommendations.
TL;DR: Tel Aviv Sourasky Medical Center leads the global charge by integrating an AI chatbot into its triage system, enhancing patient care at Israel’s largest acute-care facility. Partnering with Kahun, the chatbot uses natural language to communicate with patients, providing doctors with informed insights for effective diagnostics and care. This innovation addresses medical staff burnout while elevating patient care quality. Kahun’s comprehensive database underpins the AI-driven system, ushering in a transformative era in healthcare delivery.
Hi, I’m Oren, founder at BIGINTRO, a content strategy agency that helps B2B companies drive growth. We develop search, social, PR, and content marketing strategies tailored to business goals. I also have a dog named Milo.